We constantly focus on our clients’ requirements ensuring we fully support them from concept right through to completion and thereafter.

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The needs of our customers come first and our staff are committed to providing a responsive, caring and professional service. Here at JD CARPENTRY & BUILDING our commitment is to:

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• Act in a professional manner and be polite at all times

• Deal with your enquiry promptly or explain the reason for any delay

• Listen to you and ask for our views

• Keep our promises

• Open and honest and explain our decisions

• Apologise when we make a mistake and always put things right

• Accept your right to complain and guarantee a full investigation and considered response.

• Treat you and your data with respect

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We would like you to:

 

• Give us the information we need to help you

• Treat all our employees appropriately and with respect

• Help us to improve by giving us your views and suggestions

 

Our commitment to you is to ensure there is always one point of contact at all times, to reassure you that if an issue arises after completion it will be dealt with promptly.